Refund Policy

Elite Kitchens & Bathrooms Pty Ltd, trading as My Kitchen Cabinets

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. This includes custom-made products. Nothing in this policy limits those rights.

Faulty or incorrectly supplied products

If a product has a major failure, you can choose a refund or replacement, or keep the product and claim compensation for its reduced value. You may also be entitled to compensation for reasonably foreseeable loss or damage.

If a product has a minor failure, we will provide a remedy at no cost within a reasonable time. If we cannot or do not fix the problem within a reasonable time, you may be entitled to a refund, a replacement or other remedies under Australian Consumer Law.

We may inspect the product to assess the issue. A remedy may not apply to damage caused by misuse or incorrect installation by someone other than us. This does not affect your rights for unrelated defects.

Change of mind

We do not offer refunds or exchanges simply because you change your mind, select the wrong item or find a lower price elsewhere. This includes custom-made products supplied to your agreed specifications. Your rights for faulty or incorrectly supplied goods still apply.

Delivery damage

Please inspect your order on arrival and let us know about any damage as soon as practical, preferably within seven days. This is a request, not a deadline that limits your consumer rights. Please include your order details and photos where practical. You do not need the original packaging to make a faulty-product claim.

Returns and collection

Please contact us so we can help arrange the return. If we confirm a fault or other failure to meet a consumer guarantee, we will reimburse reasonable return costs you have paid. For large, heavy or difficult-to-remove faulty products, we will arrange collection or transport at our cost within a reasonable time where required by law.

How to make a claim

Email info@mykitchencabinets.com.au or call 02 9608 6678. Please provide reasonable proof of purchase and a description of the issue.

We aim to assess and process requests within five business days of receiving your claim or returned goods. We issue refunds to the original payment method unless we agree otherwise.