Refund Policy

Elite Kitchens & Bathrooms Pty Ltd
T/A My Kitchen Cabinets

1. General

1.1 This Refund Policy applies to all products supplied by My Kitchen Cabinets.

1.2 We provide refunds, repairs, and replacements in accordance with the Australian Consumer Law (ACL).

1.3 This Policy operates in addition to your rights under the ACL.

1.4 By purchasing from us, you agree to the terms outlined in this Policy.

2. Australian Consumer Law

2.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

2.2 You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

2.3 If the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced within a reasonable time.

2.4 If this is not done, you are entitled to a refund or to cancel the contract and receive a refund for any unused portion.

2.5 If there is any inconsistency between this Policy and the ACL, the ACL will prevail.

2.6 For more information, visit the Australian Competition and Consumer Commission (ACCC) website.

3. Change of Mind

3.1 We do not offer refunds or exchanges for change of mind, incorrect selection, or if you find the product cheaper elsewhere.

4. Products Damaged During Delivery

4.1 If your order arrives damaged, you must notify us within 7 days of delivery.

4.2 We will, at our discretion:

Repair the product;
Replace the product; or
Provide a refund.

4.3 Damaged goods must be returned in the condition received, including all original packaging.

5. Exceptions

We may refuse a refund, repair, or replacement if:

(a) The product has been misused or incorrectly installed;
(b) You were aware of the issue prior to purchase;
(c) The issue arose due to instructions or specifications provided by you against our advice;
(d) The claim falls outside the provisions of the Australian Consumer Law.

6. Return Shipping Costs

6.1 If a product fails to meet Consumer Guarantees, we will cover all reasonable return shipping costs.

6.2 If the product is eligible for return, we will reimburse reasonable transport costs upon proof.

6.3 For large or heavy items, we will arrange collection at our cost where applicable.

6.4 If a returned product is found not to be faulty or not eligible under this Policy, you will be responsible for all associated costs.

7. Processing Time

7.1 We aim to assess and process all refund, repair, or replacement requests within 5 business days of receiving the returned goods or claim.

8. Returns Process

8.1 To request a return, contact us using the details below.

8.2 Refunds will be issued using the original payment method unless otherwise agreed.

8.3 Proof of purchase is required for all claims.

8.4 We may request valid identification to process a return.

9. Contact Us

For all refund, repair, or replacement enquiries, please contact:

Email: info@mykitchencabinets.com.au